Call Center (Driver Hotline)- M-F Days in Crystal River, FL at LKQ Corporation

Date Posted: 11/12/2019

Job Snapshot

Job Description

Qualifications and Skills

Job Requirements Basic Qualifications (Minimum Required Experience, Education, Knowledge/Skills/Abilities, Essential Physical Demands):EDUCATION AND/OR EXPERIENCE : High School Diploma or G.E.D. equivalent preferred. KNOWLEDGE/SKILLS/ABILITIES : Must be organized with good verbal communication skills and display a positive and friendly attitude. Must provide superior customer service. Ability to adapt to change quickly. MACHINE, EQUIPMENTS AND SOFTWARE : Multi-line telephone system, copier, smart phone, personal computer including knowledge of Microsoft Office computer software. Route optimization experience. PHYSICAL DEMANDS AND WORKING CONDITIONS : Must have the ability to sit, stand, bend, lift, and move intermittently during minimum 8 hour working period daily. Must be able to deal with constant interruption.

Job Type: Full-time


Company Overview:

LKQ Corporation (www.lkqcorp.com), an S&P and Fortune 500 (# 262) company, is a leading provider of alternative and specialty parts to repair and accessorize automobiles and other vehicles. LKQ has operations in North America, Europe and Taiwan. LKQ offers its customers a broad range of replacement systems, components, equipment and parts to repair and accessorize automobiles, trucks, and recreational and performance vehicles. Globally, LKQ has more than 1,700 operating locations and 52,000 employees. Come join our entrepreneurial, growth oriented culture, and be LKQ Proud!

Job Requirements

Job Summary: Maintains the driver hotline by addressing calls related to the delivery of collision repair parts to customers. Essential Job Duties:
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Responsibilities and Duties

  • Logs into Driver Hotline daily
  • Assists Delivery Drivers with issues with parts delivery and invoicing
  • Issue credits based on information provided by the driver
  • Handles issues with damaged product
  • Coordinate information with Sales
  • Reorder product replacements as necessary
  • Maintain journal of calls for driver assistance
  • Other duties as assigned by supervisor
  • Benefits

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