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Call Center (Driver hotline) in Crystal River, FL at LKQ Corporation

Date Posted: 5/20/2019

Job Snapshot

Job Description

Job Summary: Maintains the driver hotline by addressing calls related to the delivery of collision repair parts to customers. Essential Job Duties:
*

Responsibilities and Duties

  • Logs into Driver Hotline daily
  • Assists Delivery Drivers with issues with parts delivery and invoicing
  • Issue credits based on information provided by the driver
  • Handles issues with damaged product
  • Coordinate information with Sales
  • Reorder product replacements as necessary
  • Maintain journal of calls for driver assistance
  • Other duties as assigned by supervisor

Company Overview:

LKQ Corporation (NYSE: LKQ), an S&P 500 and Fortune 500 company, is a leading global value-added distributor of vehicle repair parts and accessories. The Company is the leading North American provider of recycled automotive and aftermarket collision parts as well as specialty accessories for automobiles, trucks, recreational and performance vehicles.

LKQ Europe, with operations located in 15 countries, collectively is the largest distributor of automotive aftermarket mechanical repair parts and related products in Europe, holding leading market positions in the United Kingdom, Italy, The Netherlands, The Czech Republic and Slovakia. Globally, the Company has more than 1,100 operating locations and 40,000 employees.

LKQ has an entrepreneurial, growth orientated culture and since 2005 consolidated revenue has grown at a compound annual rate of 28%. Come join the family and be LKQ Proud!

We offer:

* Competitive Pay 401k Plan with generous employer match
* Insurance Plans for (Medical, Dental, Vision, Life and Disability)
* Paid Holiday leave days and a Paid Time Off Program
* Tuition Reimbursement
* A top-notch leadership team with the experience needed to grow and develop your career

Job Requirements

Qualifications and Skills

Job Requirements Basic Qualifications (Minimum Required Experience, Education, Knowledge/Skills/Abilities, Essential Physical Demands):EDUCATION AND/OR EXPERIENCE : High School Diploma or G.E.D. equivalent preferred. KNOWLEDGE/SKILLS/ABILITIES : Must be organized with good verbal communication skills and display a positive and friendly attitude. Must provide superior customer service. Ability to adapt to change quickly. MACHINE, EQUIPMENTS AND SOFTWARE : Multi-line telephone system, copier, smart phone, personal computer including knowledge of Microsoft Office computer software. Route optimization experience. PHYSICAL DEMANDS AND WORKING CONDITIONS : Must have the ability to sit, stand, bend, lift, and move intermittently during minimum 8 hour working period daily. Must be able to deal with constant interruption.

Job Type: Full-time

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