IT Helpdesk Technician in Exeter, PA at LKQ Corporation

Date Posted: 11/21/2019

Job Snapshot

Job Description

  • Responsible for resolving end user calls and/or work orders in a timely professional manner & maintain continuous communication within the department and our end users.
  • Respond to requests for technical assistance in person, via phone, electronically.
  • Responsible for completing other duties / task's assigned.
  • Diagnose and resolve technical hardware and software issues.
  • Research questions using all available information resources
  • Convey complex technical solutions to novice end users
  • Follow all operational procedures / Log all pertinent communications with internal & external CX's
  • Administer various applications
  • Assess / redirect problems to appropriate resource as needed
  • Identify and escalate situations requiring urgent attention
  • Track and route problems / incidents / request and document resolutions
  • Stay current with system information, changes and updates
  • Assist teammates in your specialized capacity.
  • Communicate important issues with the team.

Company Overview:

LKQ Corporation (www.lkqcorp.com), an S&P and Fortune 500 (# 262) company, is a leading provider of alternative and specialty parts to repair and accessorize automobiles and other vehicles. LKQ has operations in North America, Europe and Taiwan. LKQ offers its customers a broad range of replacement systems, components, equipment and parts to repair and accessorize automobiles, trucks, and recreational and performance vehicles. Globally, LKQ has more than 1,700 operating locations and 52,000 employees. Come join our entrepreneurial, growth oriented culture, and be LKQ Proud!

Job Requirements

  • At least 2 years of customer service experience.
  • High school diploma or G.E.D.
  • Must have good written and verbal communication skills.
  • Must have the ability to work well with others.
  • Basic knowledge of employment laws regarding compensation is required.
  • Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software.
  • This position requires sitting and typing for long periods of time.
  • Must have the ability to work under conditions of frequent interruptions and be attentive to detail.