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Senior Call Center Customer Service Representative in Grand Prairie, TX at LKQ Corporation

Date Posted: 4/28/2019

Job Snapshot

Job Description

16.00-17.00 per hour

Job Summary:

The Senior Customer Service Representative is responsible for providing effective customer service for all customers by using knowledge of company products and services. CSR's interact with customers to provide information in response to questions, concerns and complaints by phone and email. Expert communication and listening skills are a must for this position as is the ability to diffuse tense situations quickly and effectively to resolve issues.

Essential Job Duties and responsibilities include the following. Other duties may be assigned.

Answer inbound customer calls regarding a number of inquiries.

Deliver prepared information on products via email/verbal communication, and/or fax

Obtain customer information

Complete records of telephonic interactions, order and accounts

Research required information using available resources

Manage and resolve customer complaints

Update existing customer information

Identify and escalate priority issues

Route calls to appropriate resource

Follow up customer calls when necessary

Document all call information according to standard operating procedures

Create Complete call logs for Warranty Technicians

Be familiar with LKQ internal Policies, values, employee manual, and LKQ Quality Policy.

Be aware of his/her process/sub-processes and know related procedures.

Maintain performance indicators in acceptable levels.


Company Overview:

LKQ Corporation (NYSE: LKQ), an S&P 500 and Fortune 500 company, is a leading global value-added distributor of vehicle repair parts and accessories. The Company is the leading North American provider of recycled automotive and aftermarket collision parts as well as specialty accessories for automobiles, trucks, recreational and performance vehicles.

LKQ Europe, with operations located in 15 countries, collectively is the largest distributor of automotive aftermarket mechanical repair parts and related products in Europe, holding leading market positions in the United Kingdom, Italy, The Netherlands, The Czech Republic and Slovakia. Globally, the Company has more than 1,100 operating locations and 40,000 employees.

LKQ has an entrepreneurial, growth orientated culture and since 2005 consolidated revenue has grown at a compound annual rate of 28%. Come join the family and be LKQ Proud!

We offer:

* Competitive Pay 401k Plan with generous employer match
* Insurance Plans for (Medical, Dental, Vision, Life and Disability)
* Paid Holiday leave days and a Paid Time Off Program
* Tuition Reimbursement
* A top-notch leadership team with the experience needed to grow and develop your career

Job Requirements

Education & Experience: High school diploma or GED, four years experience in a call center environment or two year certificate from college and two years call center experience.

Knowledge/Skills/Abilities: Answering incoming calls in a fast paced high volume customer center environment.

Ability to follow established procedures and policies.

Possess willingness to accept direction and perform repetitive tasks.

Required language proficiency; Bilingual in Spanish is a plus

Proficient in spelling and grammar skills

Proficient computer and typing skills

Knowledge of customer service principles and practices

Knowledge of administration and clerical processes

Essential Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.