Customer Service/Sales Support Agents in Belleville, MI at LKQ Corporation

Date Posted: 4/13/2018

Job Snapshot

Job Description

Customer Service and Sales Support Agents, are you looking to join a growing company and begin your career? Do you want to be a part of a company that serves thousands of National Account Customers, including several large nationwide Auto Part Stores as well as Ecommerce websites? How would you like to be a part of a team that offers a unique environment, that fosters individual growth, rewards performance and encourages your career advancement? Are you looking for a company that has excellent benefits including dental, medical, vision, paid time off, and many more? Look no further and apply today at LKQ where you won’t be just an employee but our most valuable asset. We're looking for individuals who are interested in a long-range career growth. LKQ Corporation has more than 40,000 employees and is a leading provider of alternative and specialty parts to repair and accessorize automobiles and other vehicles. LKQ has operations in North America, China, Europe, and Taiwan offering its customers a broad range of replacement systems, components, equipment and parts to repair and accessorize automobiles, trucks, recreational and performance vehicles. LKQ is excited about the growth that continues to happen and has been happening for the past 20 years. Are you ready to join our team? Don’t wait apply today – we are waiting to add you to our team!

Job Summary:

The Sales Support Agent is primarily responsible for promoting sales of new and existing products. The Sales Support Agent also develops relationships with potential customers, or leads, to cultivate new business, providing ongoing customer and technical service on existing accounts. Additionally, the Sales Support Agent is responsible for processing orders and performing order entry.

Position Responsibilities:

  • Generates revenue by promoting sales of new and existing products.

  • Initiates sales calls to existing customers to assess the need for replenishing inventories.

  • Assists customers with sales of product and/or services, responds to questions regarding parts, pricing, services, etc.

  • Prospects and develops relationships with potential customers, or leads, to cultivate new business.

  • Provides ongoing customer and technical service on existing accounts.

  • Processes orders – performs order entry (orders called in or received online), reviews orders for correct handling, pricing, quantities and shipping data.

  • Seek out opportunities for up-selling and price negotiation.

  • Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.

  • Advises customer on substitution or modification of part when part requested is not available.

  • Dispatches delivery of orders, as necessary to comply with customer requests.

  • Observes changes in inventory so as to insure minimum stock levels.

  • Assumes other duties as assigned.

  • Handling incoming and outgoing emails with clientele and within the company.

Job Requirements

  • High School graduate or G.E.D. equivalent preferred. College coursework desired.

  • No automotive experience required, only a deep desire to LEARN

  • Energy and enthusiasm to help our customers find the products they need

  • The ability to relate to our customers and help them solve problems

  • Punctuality and attention to detail are critical

  • A calm demeanor but with the confidence to offer customers a better solution when necessary

  • A desire to grow professionally

  • Computer proficient

  • One to two years of prior Call Center sales, customer service relations and/or route sales a plus!

  • Prior automotive experience and knowledge of automotive parts a plus!

We offer:

  • Hourly plus commission pay plan; first year income range $36k-$60k with no income cap

  • Competitive Pay 401k Plan with generous employer match Insurance Plans for (Medical, Dental, Vision, Life and Disability)

  • Paid Holiday leave (6) days, and a Paid Time Off Program

  • Tuition Reimbursement

  • Little to no travel required

  • A top-notch leadership team with the experience needed to grow and develop your career

  • An open mind for new ideas and creative methods

LKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check* and may be contingent upon the successful completion of a pre-employment drug screening.


*The existence of criminal conviction(s) does not constitute an automatic bar to employment.