Inside Sales Coordinator in Garner, NC at LKQ Corporation

Date Posted: 1/26/2018

Job Snapshot

  • Employee Type:
  • Location:
    Garner, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Summary: Responsible for selling company products and services via either inbound or outbound calls and/or face-to-face counter sales at the branch location. Coordinates in-house order filling activity and Route Salesperson(s)’ delivery activity to achieve the Company’s objective of excellent customer service.

Essential Job Duties:
1. Generates revenue by promoting sales of new and existing products.
2. Initiates sales calls to existing customers to assess the need for replenishing inventories.
3. Assists “walk-in” customers with sales of product and/or services, responds to questions regarding parts, pricing, services, etc.
4. Prospects and develops relationships with potential customers, or leads, to cultivate new business.
5. Provides ongoing customer and technical service on existing accounts.
6. Processes orders – performs order entry, reviews orders for correct handling, pricing, quantities and shipping data.
7. Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
8. May directly receive and process payment from walk-in customers.
9. Advises customer on substitution or modification of part when part requested is not available.
10. Dispatches delivery of orders, as necessary to comply with customer requests.
11. Assists with “check-in” and “check-out” process of Route Salespeople.
12. Observes changes in inventory so as to insure minimum stock levels.
13. Sets up special order part numbers that are not regularly stocked in the warehouse.
14. Coordinates with warehouse department to pull product(s) for customer.
15. Assumes other duties as assigned.

Job Requirements

Basic Qualifications (Minimum Required Experience, Education, Knowledge/Skills/Abilities, Essential Physical Demands):

: One to two years of prior telephone sales, customer service relations and/or route sales required.

KNOWLEDGE/SKILLS/ABILITIES: Must be familiar with the company's products and procedures. Must be able to work in cooperation with others. Must be attentive to detail and ensure accuracy in work assignments. Must be able to communicate effectively with others and be a team-player. Must have the flexibility to work variable schedules, including weekends. Must be able to convey product information and availability to customers. Must possess the ability to deal tactfully with customers. Must be organized, motivated, and a self-starter.

MACHINES, EQUIPMENT, AND SOFTWARE: Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software.

PHYSICAL DEMANDS: Must have the ability to work in an environment where frequent interruptions may occur. Must be able to work under pressure comfortably. May be required to move/lift up to 75 pounds.

WORK ENVIRONMENT: While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to extreme cold and extreme heat. The noise level in the work environment is moderately loud.

Preferred Qualifications:
 High School graduate or G.E.D. equivalent preferred. College coursework desired. Prior automotive experience and knowledge of automotive parts.

LKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check* and may be contingent upon the successful completion of a pre-employment drug screening.


*The existence of criminal conviction(s) does not constitute an automatic bar to employment.


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